ABOUT NUMERO

1. Generally, Preorders ship two weeks before release date for international addresses and one week early for US orders. Usually this means records arrive before street date, and we truly apologize if your preorder arrives slightly late. We cannot prevent all shipping delays and we cannot ship orders any earlier. There are many potential and realistic delays that happen in the manufacturing of vinyl records and we try to build out enough time to anticipate these.
   
2. All items in an order ship together, so expect a delay if your shipment includes a preorder. If this is bothersome, you are free to place two separate orders - one with the preorder and another with the already available albums.

Your digital download link will be sent to your account email after purchase. If not, please reach out via our customer support form.

Promo codes need to be entered and verified at checkout.

If an item is in stock, we aim to process and ship your order within 1-5 working days.  

If your purchase is a pre-order item, it will ship to you in accordance with the stated release date. All items in an order will ship together, so please be aware that all of your order will ship at the same time as the pre-order item.  

You will receive a shipping notification email from us once your order leaves our warehouse.

Pre-orders ship two weeks before release date for international addresses and one week before release date for orders within the USA or UK.  

Usually this means records arrive before street date, and we truly apologize if your pre-order arrives slightly late. We cannot prevent all shipping delays and we cannot ship orders any earlier.

For orders from within the USA, you should receive a tracking link via email once your order has been shipped. If you do not receive this link, please contact us via our customer support form  with your order number. 

For orders from within the UK, you will receive a tracking link via email once your order has been shipped.  

For any international orders, unfortunately we cannot guarantee that you will receive any tracking as not all local carriers provide this information.

We expect that your order will arrive within the below time period 

UK orders: 3 - 7 days  
USA orders: 3 – 12 days  
European orders: 10+ days (this is dependent on local carrier/customs) 

ROW orders (ex. EU): 14+ days (this is dependent on local carrier/customs)

We ship worldwide except to Russia or Ukraine, where we are currently unable to ship to. Our fulfillment partners are also unable to ship to any PO boxes. If you are unable to ship to your country, let us know via our customer support form and we will correct.

Occasionally, international Numero Store shipments are subject to customs fees, and it’s always a real bummer. However, as we are unable to anticipate these charges, our shipping costs do not take them into account. As a result, the customer is solely responsible for any fees paid upon receipt. Thanks for understanding. 

EU orders generally have local VAT costs covered by Numero Store, however occasionally local carriers will miss this and will charge additional fees. If do encounter any issues in releasing your shipment due to import charges, please send us proof so that we can look into this for you.

Usually, orders arrive safely within the standard store shipping times. However, depending on various factors, some shipments can take longer to arrive.  If the maximum shipping time has passed since your order shipped (you should have received a shipping notification email), please let us know.  Contact us via our customer support form with your order number, so that we can investigate this for you - we want all orders to arrive safe and sound.

Please be aware that if an item is returned to us as undeliverable, we will need to charge additional shipping fees to re-send the package. 

We also cannot be held liable for returned packages that are lost en route. 

Contact us via our customer support formimmediately if you would like to cancel your order. Sadly, we cannot cancel an order after it has shipped.

Please contact us via our customer support form to arrange a return. Please make sure to email us BEFORE you send anything to our warehouse. 

Returns must be requested within 30 days of the customer receiving a shipment. 

We can only accept returns if... 

• CDs, LPs, cassettes, etc. are undamaged and unopened. 
  
• Clothing is unwashed and unworn. 
  
• The return is requested within 30 days of receipt of shipment

Please be aware that...

• Most discounted and sale items are non-returnable. 
  
• Customers must pay for shipping on returned orders. 
  
• Numero Store cannot refund digital downloads.

Occasionally customers received items that are damaged or defective. Please contact via our customer support form with your order # and a description of the issue (preferably with photos or a video of the defect).

However, we cannot test any vinyl before shipping it, even if you ask nicely… 

Vinyl pressing plants are not necessarily medical-grade environments, and even new records probably need to be cleaned before they are played the first time.

Have you tried cleaning your record? As mentioned above, most records are in need of some TLC once they leave the shrink-wrap. Dust can also collect on the needle of your record player, so please also check that.

Additionally, have you compared the vinyl to the digital recordings?  Some albums contain lower fidelity recordings than others, and the record may be noisy but accurately represent the source material.

If you have cleaned and compared the record and it is still too noisy, please contact us at via our customer support form. Occasionally, bad records can sneak through Quality Control.

Skipping is often a result of the turntable rather than the record, so please try adjusting the tone arm first to see if that fixes the issue. If the problem persists, reach out via our customer support form preferably with a picture or video of the problem spot.

Sadly, no. We trust that your problem is an isolated incident.

Please contact via our customer support form for any other inquiries. 

We’re a small team, so there may sometimes be a delay in our response, however we will try to get back to you as soon as we can. We aim to respond within 2-3 working days.